CaptureXRecCaptureXRecQA & Support
You found a problem during testing. Now a developer who was not there needs to see exactly what you saw: every click, every value, the exact error text. Screenshots and recordings answer that before anyone has to ask.
The person fixing the problem was not there when you found it, and a written list of steps often leads to more questions. Take one screenshot for each stage: the field you filled, the click, and the screen that followed. Add an arrow or a short note to each one. The numbers arrange themselves as you add and reorder them. The ticket then explains itself.
If a problem looks familiar, someone may have reported it already. Search your past screenshots and recordings by tag, app, or the text found inside them (OCR) before you open a new ticket. You find the earlier capture instead of creating a duplicate.
A customer report is sometimes just one line, and engineering cannot act on that. Repeat the steps while the screen records, explain what changes using the microphone, and send the clip with the original report. Engineering gets a confirmed recording to start from.
When several builds ship on the same day, a ticket must say which one failed. On-device OCR reads the version text or build banner from a screenshot and turns it into text you can search. The ticket names the exact build instead of relying on memory.
A screenshot may show a real customer name or an order number, and many people may read the ticket. Crop the image to the part that shows the problem, then cover private details with the blur layer. You do this by hand; the app does not check for names or numbers. Only the problem is left in the image.
Support screenshots often catch a customer's login screen or an account page. Passwords and tokens are detected and blurred automatically at capture time — a strong best-effort safeguard, not a guarantee, so give the frame a glance before it goes into a ticket other people can read. Names and order numbers are not detected; cover those yourself with the blur layer.
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